Inbound RFQs arrived by email and were copied by hand into a shared spreadsheet. Quotes took three to five days, and roughly a fifth of enquiries were never followed up because no one owned them.
What we rolled outKlamka Group deployed a unified intake that captured every web and email RFQ, enriched it, and routed it to a named engineer with an SLA timer. A configured pipeline tracked each quote to decision.
Estimated resultQuote turnaround dropped to under a day and no qualified enquiry went unanswered, lifting quote-to-order conversion across the German and Austrian accounts.